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Be the First Impression of Diamond
Diamond Auto Body & Paint is looking for a friendly, organized, and customer-focused Customer Service Representative to help guide customers through the repair process from start to finish.
This role is perfect for someone who enjoys helping people, thrives in a fast-paced environment, and can balance multiple responsibilities while delivering an exceptional customer experience.
Responsibilities
- Greet customers in person and over the phone
- Provide a professional, welcoming experience for every customer
- Schedule appointments and assist with repair intake
- Coordinate communication between customers, insurance companies, rental car providers, and production staff
- Provide repair status updates and answer customer questions
- Maintain accurate customer records and documentation
- Assist with administrative tasks, invoicing, and office support functions
- Help ensure a smooth and positive repair experience from estimate to delivery
Qualifications
- 1+ years of customer service, administrative, or front-office experience preferred
- Strong verbal and written communication skills
- Excellent organizational and multitasking abilities
- Comfortable using computer software, email, and office applications
- Professional appearance and positive attitude
- Ability to remain calm and solution-oriented in a busy environment
- Automotive or collision repair experience is a plus but not required
What We Offer
- Competitive hourly pay
- Paid training
- Career advancement opportunities
- Supportive team environment
- Paid holidays and paid time off
- Health benefits available
- Family-owned company culture
Why Diamond?
Since 1994, Diamond Auto Body & Paint has earned a reputation for honesty, craftsmanship, and exceptional customer care. Our team takes pride in helping customers through what is often a stressful situation and returning their vehicles safely and beautifully repaired.
Location: Fresno, CA
Job Type: Full-Time
Additional Information
| Job Category | Customer Service |
Join the Diamond Team
At Diamond Auto Body & Paint, we're passionate about restoring vehicles to pre-accident condition with precision, craftsmanship, and attention to detail. As one of the Central Valley's leading collision repair facilities, we invest in state-of-the-art equipment, OEM repair procedures, and ongoing technician training.
We are seeking an experienced Auto Body Technician who takes pride in quality workmanship and wants to be part of a team that values integrity, safety, and excellence.
Responsibilities
- Repair collision-damaged vehicles according to manufacturer and OEM standards
- Remove, repair, and replace damaged body panels and structural components
- Perform metal finishing, panel alignment, dent repair, and fit-and-finish adjustments
- Ensure proper gaps, panel fitment, and overall vehicle appearance
- Follow repair plans, blueprints, and estimating documentation
- Work collaboratively with estimators, painters, and production staff
- Maintain a clean, organized, and safe work environment
- Perform quality inspections throughout the repair process
Qualifications
- 2+ years of collision repair or auto body experience preferred
- Strong knowledge of body repair techniques, tools, and equipment
- Ability to read repair orders and follow OEM repair procedures
- Experience with welding, panel replacement, and structural repairs is a plus
- Strong attention to detail and commitment to quality
- Ability to work efficiently in a fast-paced production environment
- Valid driver's license and clean driving record preferred
What We Offer
- Competitive pay based on experience
- Consistent workflow and high-quality repair opportunities
- Ongoing OEM and industry training
- Modern equipment and repair technology
- Career growth opportunities
- Family-oriented work environment
- Paid holidays and paid time off
- Health benefits available
Location: Fresno, CA
Job Type: Full-Time
Additional Information
| Job Category | Auto Body Technician |
| Compensation | Competitive pay based on experience |
| Job Stability | Consistent workflow and high-quality repair opportunities |
| Training | Ongoing OEM and industry training |
| Work Environment | Modern equipment and repair technology |
| Advancement | Career growth opportunities |
| Culture | Family-oriented work environment |
| Paid Time Off (PTO) | Paid holidays and paid time off |
| Medical | Health benefits available |