Customer Service Representative

Be the First Impression of Diamond

Diamond Auto Body & Paint is looking for a friendly, organized, and customer-focused Customer Service Representative to help guide customers through the repair process from start to finish.

This role is perfect for someone who enjoys helping people, thrives in a fast-paced environment, and can balance multiple responsibilities while delivering an exceptional customer experience.

Responsibilities

• Greet customers in person and over the phone
• Provide a professional, welcoming experience for every customer
• Schedule appointments and assist with repair intake
• Coordinate communication between customers, insurance companies, rental car providers, and production staff
• Provide repair status updates and answer customer questions
• Maintain accurate customer records and documentation
• Assist with administrative tasks, invoicing, and office support functions
• Help ensure a smooth and positive repair experience from estimate to delivery

Qualifications

• 1+ years of customer service, administrative, or front-office experience preferred
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Comfortable using computer software, email, and office applications
• Professional appearance and positive attitude
• Ability to remain calm and solution-oriented in a busy environment
• Automotive or collision repair experience is a plus but not required

What We Offer

• Competitive hourly pay
• Paid training
• Career advancement opportunities
• Supportive team environment
• Paid holidays and paid time off
• Health benefits available
• Family-owned company culture

Why Diamond?

Since 1994, Diamond Auto Body & Paint has earned a reputation for honesty, craftsmanship, and exceptional customer care. Our team takes pride in helping customers through what is often a stressful situation and returning their vehicles safely and beautifully repaired.

Location: Fresno, CA
Job Type: Full-Time